HEARNE HARDWOODS INC. POLICIES 2019

Please refer to the following information before placing your order.

ORDER INFORMATION:

  • To place an order call 888-814-0007 or email info@hearnehardwoods.com
  • Orders are normally filled within three to five business days.
  • Unusual, custom and special attention orders will take more time.
  • Flooring will take 4-8 weeks.
  • There is a $300 minimum purchase for mail orders.
  • There is no minimum for walk-in customers or guitar items.

PAYMENT METHODS:

  • We accept Visa, Master Card, Discover, American Express, Personal Checks, Money Orders, Wire Transfers, and Cash.
  • All merchandise must be paid for at the time of purchase or before shipment unless previous arrangements have been made.

TERMS, CONDITIONS & RETURNS:

  • Rough-cut Lumber is priced by the board foot unless otherwise noted.
  • Burls and Wood Turning Blocks are sold by the pound.
  • Veneer and Hardwood Flooring are priced by the square foot.
  • A 50% non-refundable deposit is required on Special Orders, Milled Lumber, and Flooring.
  • Returns, Exchanges, or Company Credit (all with authorization) are available on UNMILLED, UNCUT lumber within 30 days of shipment. “B-Graded” Guitar Parts and Flooring are non-returnable and non-refundable. PLEASE INSPECT YOUR MATERIAL BEFORE MILLING.
  • There is a 15% restocking fee on returns and any processed orders that are canceled.
  • Discounts are available for students and senior citizens.

SHIPPING:

  • All orders will be shipped UPS Ground, UPS Freight, ABF, FedEx Freight, or Estes.
  • Each UPS Ground bundle must weigh less than 70 lbs. and have a combination of length and girth of less than 130 inches.
  • All other companies are tractor-trailer based and have minimum charges that cover the first 250 lbs. Deliveries east of the Mississippi take 2-3 days; deliveries to the west coast usually take 7-10 days.
  • International orders are possible. Export documents are often required and involve additional fees.

WASTE FACTORS & CUT LISTS:

  • Since our lumber is sold in the rough a waste factor will need to be added to your exact cut list footage to cover fall off and “unused” length etc. The following waste factors can be used as a guide for estimating total lumber needed.
  • Mahogany, Sapele, Spanish Cedar, most African & South American woods, Clear Grades – Add 20%
  • Red Oak, White Oak, Poplar, Ash, Birch, Pine, Maple – Add 25%
  • Cherry – Add 35% – 75% depending on ability to use sapwood
  • Walnut & Butternut – Add 50% – 100%
  • European Hardwoods & Flitch Material – can be up to 100% if not using live edge
  • Figured Lumbers – varies depending on figure matching needs